Licensed and Secure PSPs Protection for Sellers
Buyer payment for product/service is secured with licensed PSPs until delivery is verified. Zero scams. Zero stress.
PSPs Vault
Buyer funds go to regulated PSP accounts, never directly to seller or platform, until delivery confirmation.
Delivery Verification
Delivery and payout are validated through secure transaction codes and activity records before release.
24-Hour Auto-Release
If buyer does not raise a dispute within 24 hours after delivery attempt, funds are auto-released.
Replacement Policy
Non-food items may be replaced for genuine issues. Food/services are not eligible for replacement.
What Happens When...
Buyer rejects exact item requested?
Take clear photos before dispatch and keep chat records. Raise a dispute with evidence. Buyer covers return rider fee if rejection is unjustified.
Buyer does not show up?
Upload call logs/SMS/tracking evidence. Admin reviews and may approve rider fee refund if justified.
Rider delivered but buyer changed mind?
Open a dispute with evidence. Admin reviews and can authorize rider fee refund where applicable.
Buyer forgets to confirm?
A 24-hour auto-release window protects seller cash flow after delivery is attempted.